Terms & Conditions
The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein.
No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a Flowtech director.
Reference herein to goods shall include all goods and services sold to you.
DRAWINGS AND SPECIFICATION
All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided.
Any performance details given by us are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a Flowtech director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.
Any times quoted for despatch are from the receipt by Flowtech of an order to proceed. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods yourself it is your responsibility to collect these goods within 3 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.
OUT OF HOURS SERVICE
Orders requiring delivery or collection during the following times are classed as ‘Out of Hours’: Monday to Thursday 10pm to 8am, Friday 10pm to Monday 8am, bank holidays and official closure days. Orders requiring delivery or collection during these times must be placed using the Out of Hours service and the associated call out and delivery charges will apply.
For your protection and for our training purposes, your call may be monitored and recorded.
Requests by you (The customer) to return Catalogue items to us (Flowtech) will be accepted subject to a Returns Fee and a Handling Charge (if applicable) subject to the below criteria being met.
The goods are unused and sourced from one of the current Flowtech Catalogues*
The goods are not flagged as Clearance or Discontinued
The goods are in a resaleable condition
The goods must be in their original packaging where possible, with all instruction manuals and accessories included
Requests to return goods within 14 days of the date of delivery will be subject to a £10 Return Fee to cover handling and re-stocking
Requests to return goods after 14 days and up to a maximum of 30 days of the date of delivery, will be subject to a £20 Return Fee plus a 25% Handling Charge
All packages for return must be clearly labelled on the outer packaging with a Flowtech Returns Number which will be issued by Flowtech upon approval of the return.
[Goods received without a Returns Number will be rejected and as such will be returned to sender with the applicable delivery charge applied]
Carriage is organised by us (Flowtech) and the goods must be ready for collection the day after a Returns Number is issued; collection will only be attempted once**
Any goods shipped outside of the UK must be returned to a valid UK address at your cost for us to arrange collection
Please note that a higher Return Fee will be applied to 6m Tubing and Pallets
*Flowtech is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the current Flowtech catalogues. Such orders for non-catalogue goods are considered non-cancellable and therefore non-returnable and as such are accepted entirely at the customer’s own risk.
Flowtech is unable to accept any return of non-stocked catalogue goods. Such orders for non-stocked catalogue goods are considered non-cancellable and therefore non-returnable and as such are accepted entirely at the customer’s own risk.
Bespoke assemblies are considered non-stocked and non-catalogue items and are therefore non-cancellable and non-returnable.
**You can return goods via your own method. However, all goods must have a valid Returns Number clearly marked on the box and will only be accepted if the above requirements are met. Flowtech cannot accept responsibility for returns forwarded by customers using their own carriers and a POD would need to be provided. Under no circumstances should goods be returned via a local Flowtech representative. The goods being returned must be adequately packaged and addressed to:
Flowtech, Distribution Centre Returns Department, Pimbo Road, Skelmersdale, Lancashire, WN8 9RB
DAMAGED IN TRANSIT/INCORRECT QUANTITY/INCORRECT ITEM
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, incorrect quantity or incorrect item must be made within 4 days of the delivery date.
When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature and Flowtech notified within 4 days.
It is your responsibility to notify us within 4 days of expected delivery if the consignment has not been delivered.
If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note and notify us within 4 days.
Where an order has been placed on a premium delivery service (For example pre-noon) and the order arrives later than the expected time you will be entitled to a refund of the difference between next day carriage and the premium delivery carriage, should a next day carriage charge have been applicable.
We will endeavour to despatch goods available from stock within 1 to 2 days of the order but any dates quoted for delivery of the goods are approximate only unless otherwise stated and agreed by Flowtech in writing. Flowtech arranges for next day delivery as standard on the majority of orders but does not guarantee next day delivery.
Upon placing an order you expressly agree that we (Flowtech) are not responsible for any delay in delivery or non-delivery caused by whatever means once the goods have left our premises.
COLLECTION POINT ORDERS
We will endeavour to have orders placed for collection available 1 working hour after receipt of the order.*
The collection point opening times are Monday to Friday 8am to 5.30pm.
The cut off time for same day collection is 4.30pm.
Orders will be held at the collection point for a period of two working days.
On the third working day, if the order is not collected, we reserve the right to despatch the goods with the applicable carriage charges added to the invoice.
*Subject to stock availability and volume of order.
If you wish to cancel an order you must notify us in writing via firstname.lastname@example.org. Orders that have been dispatched will need to be returned to us via the returns process.
If you wish to cancel an item on back order, you must request to do so in writing via email@example.com. Credits will not be processed without reference to a specific Cancellation Number.
For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.
Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly at the following address:
Flowtech, Defective Goods Returns, Pimbo Road, Skelmersdale, Lancashire, WN8 9RB.
All goods must be adequately packaged. Carriage will be organised by Flowtech at our cost. Under no circumstances should goods to be returned under guarantee be given to a local Flowtech representative. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.
KELM 2 YEAR WARRANTY
Should any defects develop as a consequence of faulty design, workmanship or material, within the warranty period of 2 years after delivery of the product or before achieving the recommended maximum life usage whichever is the earlier, we will make good by repair or replacement any such defect providing the defective goods are:
reported to the seller with notification of the defect within the warranty period;
returned to the seller for full inspection without any further use of, or alteration to, or interference to the product;
the defect is a result of the product being misused and not installed as per the operator's manual.
You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 4 days of the date of invoice. No credits will be raised outside of this time period.
The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.
All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All Web/App orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.
Special Contract Prices
When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.
RETENTION OF TITLE
The following provisions shall apply to all contracts relating to Goods which under the Contract the Company agrees to supply the Purchaser. No termination of the Contract shall prejudice limit or extinguish the Company’s rights under this paragraph.
Upon delivery of the Goods the Purchaser shall hold the Goods solely as bailee for the Company and the Goods shall remain the property of the Company until such time as the Purchaser shall have paid to the Company the full purchase price of all Goods and Services supplied under the Contract or any other contract between the Company and the Purchaser. Until such time the Company shall be entitled to recover the Goods or any part thereof and for the purpose of exercising such rights the Company its employees and agents with appropriate transport may enter upon the Purchaser’s premises and any other location where the Goods are situated.
The Purchaser is hereby granted a license by the Company to incorporate the Goods in any other products.
The Purchaser is hereby licensed to sell on the Goods and any products incorporating any of them. The Purchaser shall, immediately upon receipt of the proceeds of sale, and whether or not payment has become due under Clause 5 hereof, remit to the Company the full purchase price of the Goods sold on less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee and agent for the Company.
The Purchaser shall maintain all appropriate insurance in respect of the Goods from the date or dates on which the risk therein passes to it. In the event of any loss or damage occurring while the Goods remain the property of the Company the Purchaser shall immediately on receipt of the insurance monies remit to the Company the full purchase price of the Goods lost or damaged less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee and agent for the Company.
The licenses granted under sub-paragraphs 9.2 and 9.3 above shall be terminable forthwith at any time upon notice by the company to the Purchaser.
CALL OFF STOCK & SCHEDULED ORDERS
Call Off Stock Agreements and Scheduled are effective for the time period as agreed between Flowtech and the customer.
This Agreement between Flowtech and the customer is to enable the customer to access an agreed list of products on a Call Off basis.
Risk and Title
The Risk (liability for the goods) in the product shall pass to The Customer as the products are ordered by Flowtech /reserved at Flowtech’s site. The Title to the product shall pass from Flowtech to The Customer when the product is issued from the Stock and is billed to The Customer. The Customer is responsible for the property of Flowtech until title passes and will under-write the cost of such Product accordingly. All products supplied specifically against Call-Off and Scheduled Agreements will be non-cancellable, non-returnable and non-refundable.
The Supplier will ensure that the agreed Call Off stock levels for all products are satisfied at the outset.
All prices subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All Web/App orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.
Payment will be based on the standard terms as agreed by The Customer.
This Agreement will terminate on fulfilment of the Call-Off Stock order or 6 months after the goods being available for despatch, whichever is sooner. Any items not called off by The Customer after 6 months of the goods being available for despatch, will be shipped.
In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods.
Payment terms are strictly 30 days nett. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations, we are unable to accept cash payments of the equivalent of £15,000 for any single transaction. Flowtech Ltd is a company registered in England and Wales. Registered number 1672034. Registered office: Bollin House, Bollin Walk, Wilmslow, SK9 1DP.
Flowtech owns full copyright in respect of this catalogue and its whole or partial reproduction without Flowtech’s prior written consent is strictly prohibited.
All images and videos onsite are either the property of Flowtech or material which Flowtech has the rights to use on its website. In order to utilise any images or videos prior consent must be sought in advance. For further information, please contact Flowtech. All data and images are protected and governed by copyright legislation.
Flowtech is a trading division of Fluidpower Group UK Limited, registered in England and Wales. Company Registration Number: 1672034. Registered Office: Bollin House, Bollin Walk, Wilmslow, SK9 1DP